Privacy Policy

    Last updated: 10/6/2025

    1. Information We Collect

    We collect information you provide directly to us when using Maya CRM, including:

    • Account information (email address, name)
    • Customer and lead data you input into the system
    • Communication data from WhatsApp interactions
    • Usage data and analytics

    2. How We Use Your Information

    We use the information we collect to:

    • Provide, maintain, and improve our Service
    • Send you daily summaries and reminders
    • Process your requests and transactions
    • Communicate with you about the Service
    • Detect and prevent fraud and abuse

    3. Data Sharing

    Users with the same email domain will share access to customer and lead data. This is a core feature of our Service designed to facilitate team collaboration.

    We do not sell your personal information to third parties. We may share your information with service providers who assist us in operating the Service.

    4. WhatsApp Integration

    Our Service integrates with WhatsApp to provide CRM functionality. Messages sent through WhatsApp are processed to provide the Service. We comply with WhatsApp's terms of service and privacy policies.

    5. Data Security

    We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction.

    6. Data Retention

    We retain your information for as long as your account is active or as needed to provide you the Service. You may request deletion of your data by contacting us.

    7. Your Rights

    You have the right to access, correct, or delete your personal information. You may also object to or restrict certain processing of your data.

    8. Cookies and Tracking

    We use cookies and similar tracking technologies to track activity on our Service and hold certain information to improve and analyze our Service.

    9. Changes to This Policy

    We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

    10. Contact Us

    If you have any questions about this Privacy Policy, please contact us at privacy@mayacrm.ai